Small businesses running e-commerce sites are being urged to check they're complying with the law.
Research from consumer watchdog Which? claims thousands of online retailers in the UK could be breaking distance selling regulations.
That's where customers are given a seven-day cooling off period to cancel orders, and a reasonable amount of time to return unwanted items.
The Internet Media Retail Group says retailers new to doing business on the web probably don't understand the requirements of the legislation.
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