We’re only a few weeks into 2011 and already Mr Site has a number of exciting new features to tell you about.

Let’s start by announcing that Mr Site's free Live Chat service will be available 24 hours a day, 7 days a week, 365 days of the year within the next few weeks. That’s right – it means you can now talk online to a Mr Site guru any time you need help with your website-and because its faster than sending an email and cheaper than picking up the phone; why not give it a try? Just simply log in to your account and click the Live Chat button in the top right of the Main Options page.

The other thing you may already have spotted is some small changes to the appearance of the Main Options page – the icons that were previously across the top of the screen, such as ‘Buy’, ‘Help’ and ‘Stats’, will be replaced with some new buttons. You’ll still be able to access all the same features, however, we think this new layout will make it much easier for you to use your Takeaway Website and should be a real time saver – plus it has allowed us to add the new ‘My account’ button. 

‘My account’ gives you a complete overview of your Mr Site account, and allows you to manage and control everything in one place. Within ‘My account’, you will be able to:

• Upgrade and renew your Takeaway Website
• Buy and add extra domain names to your website – even if they are registered with other providers
• Purchase extra web space
• Print any invoices or receipts for your payments to Mr Site
• Plus much, much more… 

You will find helpful articles about how to use ‘My account’ in the Mr Site Learning Academy – or click here for a user manual.

Over the past few months, a lot of people have asked us for a calendar widget they can add into their website. Never let it be said that Mr Site doesn't value your thoughts and feedback...as we are very happy to announce that we have now launched an exciting, new, easy-to-use calendar called Look 'n' Book – which you can plug into your Takeaway Website today!

Not only does Look ‘n’ Book allow visitors to check your availability, but you also have the option to take booking payments online, too. And just see what else you can do with Mr Site's Look 'n' Book:

• Set up as many calendars as you like and Mr Site will automatically install them into your site - either on its own page or as a widget
• You'll be able take electronic payments online, select a currency, choose a deposit of your choice and apply tax
• Look 'n' Book will generate booking reference numbers and send automatic invoices and confirmation emails to your customers
• Create and customise 'extras' for additional purchases, such as if you want to give your customers the option of adding breakfast or parking to a booking
• Apply special rates and discounts for specific dates in your calendar or block out any dates that you want to make unavailable
• Manually add any bookings that are taken over the telephone or via email
• Not only that…but you'll even get booking reports – including all customer details, any special rates you've set and the overall availability of your items. You can search, sort or print them and export to Excel

Just as you'd expect from Mr Site, we've removed all the technical jargon to make Look 'n' Book incredibly straight forward to use…making your life even easier. And, it doesn't matter what business you're in – Look 'n' Book calendars are flexible enough to suit all your needs. We've got a number of price plans for you to choose from, packages start from £4.49 a month, plus booking credits which are available from 50p a booking. We're so confident you'll love Look 'n' Book we're even giving you a free 30 day trial, with ten free bookings to see for yourself. 

For further information about Look 'n' Book and our price plans, please click here. But if you want to start your free trial today or find out what Look 'n' Book can do for your business, just email the Mr Site team at easybookings@mrsite.co.uk or call them on 0845 557 6103 and they will be happy to answer any questions you may have. We hope to see you Looking ‘n’ Booking soon!

Hello,

We know from experience that some customers forget to renew their Mr Site services no matter how many reminders we send. Yet that can mean your website going offline. Worse, if your domain name expires without you realising, it could be snapped up by domain name speculators planning to make a quick profit by selling it back to you. It happens to all sorts - even big name companies like Emirates and Hamleys have slipped up.

Avoid the expiry trap:

We offer an auto-renewal service to make sure you don't fall into this trap. When auto-renewal is switched on, we take payment when it's due to keep your Mr Site services running as normal.

To ensure your Mr Site services do get renewed automatically, please ensure that you don't turn off the auto recurring payment option in your account. To control the recurring option, login to your Mr Site account and from the main options on the right hand side click on 'My Account', then 'Manage my package'.

As some of you may already be aware, Mr Site has recently been trialling a Live Chat support service – due to an overwhelmingly positive response from our customers, we are very pleased to announce that this service will now be running permanently, to all customers.

In the past, lots of people have asked us for additional support in the evenings and over the weekend so we are also happy to let you know that you can now connect completely free of charge to a Mr Site support guru almost any time you like! We’ll have gurus available from:

5:30am - 1:30am (GMT) Monday to Friday
11:00am - 6.00pm (GMT) Saturday to Sunday

When you need to speak to a guru, click on the Live Chat icon found in the right hand corner of the Main Options.

If our guru cannot answer your question they will submit a service request email on your behalf for further investigation should it be required.

We’d like to ask, that if you do use this service, please spend a few moments to provide your feedback at the end of your chat. This ensures Mr Site continues to provide you with the best possible support service the way you like it.

We hope you enjoy this new addition to the Mr Site family!